In the government and community sectors, duty of care and equitable access to services are vital. ONCALL’s services can help you improve customer service delivery to people who use languages other than English, as well as protecting the interests of you and your client.

ONCALL currently provides interpreters on a daily basis to numerous federal, state and local government bodies including:

• Federal Government departments such as Centrelink and the DIAC (Department of Immigration and Citizenship)
• State Government departments such as Justice, Health and Human Services
• Municipalities and Shires

Poor communication results in frustration and misunderstanding, and can lead to legal action if a client feels they have been misrepresented because of unclear communication. Whether dealing with clients, meeting visiting delegates or undertaking research with the culturally and linguistically diverse community, ONCALL’s interpreting and translating services can help.

Having a good grounding in cross-cultural issues can also help your staff to deliver quality client services with people of diverse cultural backgrounds. ONCALL can provide a tailored training package to suit your needs.

Services that you may find useful include:

• On-site interpreting
• Telephone interpreting
• Translation of personal documents, information documents
• Programs in cross-cultural training and on how to work effectively with interpreters