ONCALL's many clients in the legal field who use translation and interpreting services include:

• Courts (including Family, Federal Magistrates, Federal, Suburban Magistrates, District, County and Supreme Courts Australia-wide)
• Police
• Authorities (including Transport Accident Commission, WorkCover, Workers Compensation Commission (NSW), Accident Compensation Concilliation Service (VIC), Centrelink, Office of Public Prosecutions (State and Commonwealth), etc.)
• Tribunals i.e. Administrative Appeals Tribunal, Victorian Civil and Administrative Tribunal (VCAT) consisting of various listings
• Insurance companies

In professional fields where duty of care and accuracy of communication between parties are vital, ONCALL's services can make a strong contribution to providing the very best in customer service.

Poor communication can result in frustration and misunderstanding. At worst, it may even lead to legal action and appeals if a client feels they have been misrepresented because of unclear communication. We can protect the interests of both the service provider and their client by ensuring accurate transfer of information.

Staff trained in cross-cultural issues and working on effectively with interpreters can also help in providing excellent customer service and protecting the interests of both service provider and client in matters of duty of care and legal responsibility.

Services that legal professionals will find useful include:

• On-site interpreting
• Telephone interpreting
• Translation of documents relevant to investigations and court proceedings that are of a scientific, technical, commercial, medical or legal nature
• Programs in cross-cultural communication training