Our range of services include: 

• Onsite Interpreting (face-to-face)
• Telephone Interpreting
• Conference Interpreting
• Translation & Typesetting
• Training

The ONCALL interpreting and translating services can be tailored to meet your individual requirements.

On-Site Interpreting

ONCALL can send interpreters to your place of business for face-to-face sessions. This covers everything from one-on-one meetings to group sessions. Our on-site services include: Individual Assignments – interpreting for one to one situations Sessional Assignments - Interpreting sessions which are provided on a specific day for a specific duration, on a regular basis Group Assignments - Interpreting sessions which are provided in group settings

Telephone Interpreting

Our telephone interpreting set-up means there is no waiting or wrestling with phone linkups. We obtain all the necessary information from you and call you back when the interpreter and the Culturally And Linguistically Diverse (CALD) client are linked up, ready to go. (This method of interpreting is recommended for short sessions only).

Conference Interpreting

ONCALL has experience in Australian and international conferences. For conferences, there is a choice of interpreting options, including simultaneous interpreting, consecutive interpreting or whispered interpreting. ONCALL can also assist you in identifying appropriate technology providers. Find out more about the services ONCALL offers to conferences and international business meetings.

Translations & Typesetting

ONCALL can handle the translation of all types of documents from birth certificates to complex technical manuals. Our dedicated translation team can handle translations and typesetting with ease and professionalism.

Training

There is more to good communication than just the spoken and written word. Body language and cultural background play an important role in good communication and good customer service. ONCALL offers tailored training programs for our clients who work in Culturally and Linguistically Diverse (CALD) environments. These programs are designed for people working in the service and other industries. Sessions are offered free of charge to new clients and form part of our service provision to clients that have formed partnerships with ONCALL. Policy makers, senior managers, doctors, lawyers, nurses, police officers, administrative staff, and people working in the commercial and business sectors would all benefit from these programs. During these programs participants learn a range of skills to develop a strategic direction for their business that will reflect on their clients’ needs. Find out more about our range of training modules.