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An ISO 9001:2008 Certified Company

Privacy policy

ONCALL Interpreters & Translators is committed to protecting clients’ privacy, including the privacy of their Culturally and Linguistically Diverse (CALD) clients in turn.

ONCALL and its group of companies adhere to the Information Privacy Act Principles and the Freedom of Information Act 1982, Australia and any other requirements in other countries in which the company holds operations. This means maintaining strict confidentiality of all data held by ONCALL.

Any information provided to us by our clients is protected against unauthorised access, use and disclosure with up to date record-keeping systems, requiring password access. Firewalls protect our computer systems from external access by unauthorised personnel.

No information is ever passed or sold on to third parties. The only circumstances under which information will be divulged is where we are given permission by you, the client, or when it is outlined (or required) by law.

Our staff and contract workers can only access information relevant to the performance of their duties, and are regularly reminded of their responsibilities when dealing with information held by ONCALL.

ONCALL may track visitors to its website in order to compile statistical information about the use of the site. The information gathered in this way does not identify the user and is only for the purpose of improving our website.

We take privacy and confidentiality of your information very seriously, and our customers can have complete confidence in the safety and strict privacy of the information we hold.

If you have any concerns about the records held by ONCALL, please contact us.